Talk:Customer relationship management/Archives/2021
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Semi-protected edit request on 6 June 2021
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"Add additional example in 4.2 Examples in Section 4 Effect on customer satisfaction" Nokia is another brand that has improved its efficiency after implementing a CRM strategy. Working with Salesforce, Nokia has been able to customize and adapt its product range to satisfy geo-specific regions. Such effective strategic decisions have reshaped this antiqued brand into a name that is even considered to be a "golden opportunity" for investors. [1] [2] Znnnn999 (talk) 09:02, 6 June 2021 (UTC)
Not done: please provide reliable sources that support the change you want to be made. The first one is merely saying that Nokia uses CRM, but doesn't mention any effect of CRM on their business. The second reference is not mentioning any use of CRM at all. Linking usage of CRM with business success, without any such report by a reliable source is original research. – NJD-DE (talk) 09:12, 6 June 2021 (UTC)
References
- ^ Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.
- ^ Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.
Semi-protected edit request on 6 June 2021 (2)
| This edit request to Customer relationship management has been answered. Set the |answered= or |ans= parameter to no to reactivate your request. |
"Additional example under Section 4.2"
Nokia is another brand that has improved its efficiency after implementing a CRM strategy. Working with Salesforce, Nokia has been able to customize and adapt its product range to satisfy geo-specific regions. Such effective strategic decisions have reshaped this antiqued brand into a name that is even considered as a "golden opportunity" for investors.
[1] [2] Znnnn999 (talk) 18:07, 6 June 2021 (UTC)
- Not done: Still the same issues like last edit request. Please also address the paid-editing concerns on your talk page first. Thanks. – NJD-DE (talk) 18:15, 6 June 2021 (UTC)
References
- ^ Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.
- ^ Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.